Covid-19 Update July 2021

Although Coronavirus restrictions have been lifted, RH & RW Clutton is following property industry’s guidance and we will be continuing with our strict Health and Safety guidelines keeping our staff, our clients and visitors safe using social distancing measures, wearing masks (and asking visitors to our offices and carrying out property viewings to continue to wear masks), as well as sanitising hands for meetings, property viewings and maintenance visits.

Our offices are operating as usual and you can contact us as normal and our helpful and friendly staff will be happy to help. Our contact details are as follows:

You will also be able to find contact details for each of our staff members on our website: here

Covid-19 Update July 2021 Hide


When renting a property, as a tenant, there is a process that needs to be completed before a tenancy can begin.

Once terms of a rental have been agreed, you will be asked to complete a preliminary application form, visit our offices with your ID documents to satisfy the Right to Rent Checks and pay a Holding Deposit, which will be no more than one week’s rent.

When this form has been reviewed and accepted, referencing forms will be issued for completion and full referencing will be carried out by a third-party referencing agency (including a credit check, financial check and obtaining a reference from a previous Landlord).

On completion of the referencing process, we will request the deposit and the balance of the first month’s rent.  You will also be asked to sign the tenancy agreement (including having your signature witnessed) and the prescribed information associated with the protection of your tenancy deposit. The landlord will also need to sign a counterpart copy of this documentation.

Once this is in place the tenancy can begin.  On the start date of the tenancy a check-in will be booked, and an independent inventory clerk will go through the condition of the property and agree this with you. A few days later you will receive the inventory and check-in report which becomes a formal document for the purposes of stating the condition of the property at the start of the tenancy.

For a full schedule of Tenant Fees, please download our Tenant Fees PDF

We have produced a useful sheet which outlines a tenant’s responsibilities during a tenancy. 

Link to PDF ‘ Tenant Responsibilities Leaflet’

Within the terms of your tenancy, it will confirm how long the tenancy is for.  If you have a break clause you will need to comply with the terms of the break clause. At the end of the original agreement, the tenancy may become a periodic tenancy, in which case a tenant is required to give one month’s notice and the landlord is required to give two months’ notice to end the tenancy.

It is likely that your Landlord or Letting Agent will inspect the property prior to your vacation to establish whether there are any works required following your vacation and to take new photographs and update the letting particulars.  Your Tenancy Agreement will have provision for the Landlord or Letting Agent to access the property with reasonable notice to carry out viewing appointments with prospective tenants and your cooperation in this respect is appreciated. 

When a tenancy comes to an end, you should refer to your inventory/check-in report and your Tenancy Agreement for guidance as to how the property should be returned and refer to the tenancy agreement to confirm your end of tenancy obligations. 

An independent inventory clerk will be appointed to conduct the inventory/check-out, once the property has been vacated, which is an assessment of the property and is compared against the ingoing inventory/check-in report prepared at the start of your tenancy. The check-out report will highlight the condition of the property following your vacation including closing meter readings, any damages or inconsistencies. The check-out report will be sent to you and the landlord or letting agent. If necessary, there will be a discussion concerning any items that have not been returned satisfactorily and if there may need to be a retention from your deposit to remedy these. There will be no deduction made unless you are in full agreement. Once all has been agreed, your deposit will be returned (less any agreed reductions, if relevant).