RH & RW Clutton are Chartered Surveyors, Land Agents and Registered Valuers.
We therefore adhere to the highest ethical and professional standards as required by our membership of various organisations.
THE ROYAL INSTITUTE OF CHARTERED SURVEYORS
Our chartered surveyors provide expert and impartial advice and are required to act in an honest, fair, transparent and professional manner.
They are highly regulated and have to follow strict rules of conduct.
As a firm we have to have client money protection and appropriate professional indemnity insurance in place.
RICS members have to update their skills and knowledge throughout their careers, so you can rely on their expertise.
Client’s money is held in a discrete account which is protected under the RICS Client’s Money Protection Scheme.
We also adhere to the RICS Professional standards and guidance for UK residential real estate agency and follow The Real Estate Agency Code.
THE PROPERTY OMBUDSMAN
We are members of The Property Ombudsman and therefore observe their strict code of practices both for Residential Estate Agents and Residential Letting Agents. The Property Ombudsman also provides an impartial and independent service for resolving any disputes.
THE TENANCY DEPOSIT SCHEME
Since the 6th April 2007, all deposits taken for Assured Shorthold Tenancies are required to be protected by a Tenancy Deposit Protection Scheme.
Our membership of The Tenancy Deposit Scheme (TDS) ensures that deposits held by us are protected under their insured scheme.
In the event of a dispute about the return of a deposit the TDS ensures the matter is resolved swiftly, inexpensively and impartially.
RH & RW Clutton is a member of the Tenancy Deposit Scheme, which is administered by;
The Dispute Service Ltd
PO Box 541
Bucks HP6 6ZR
Tel: 0845 226 7837
We are always pleased to receive feedback, as we are passionate about providing the best service we can
Mr T & Mrs R – Easebourne
“My sister and I chose RH & RW Clutton to sell my mother’s house at a very difficult time. We found the team to be very professional, showing kindness and patience at all times. Not only that, they managed to achieve well in excess of the guide within a very short space of time. We were absolutely delighted with the outcome as the proceeds of the sale will continue to provide the long-term care that our mother is likely to need. Thoroughly recommended.”
Mr & Mrs M – Wisborough Green
“Peter Hughes, who we have known for some years, acted for us on the sale of our family home, and at all times found him to be a very professional, charming and diligent agent and would have no hesitation at all in recommending RH & RW Clutton.”
Mrs H - Bignor
“Peter Hughes was our agent in the successful sale of our mother's home in Bignor. For various reasons this was a rather protracted process, and at all times Peter displayed great tact, sympathy and kindness. It was a delight to deal with him, he perfectly understood the emotional issues involved in selling a long-standing and much-loved family home, and he showed an indomitable resilience in seeking and finding the right buyer for it. We are grateful to him and consider that anyone would be lucky to have him as their agent too. Were we ever to sell our own home, Peter and RH & RW Clutton would undoubtedly be our first choice.”
Mr S – Wisborough Green
“When I recently set about interviewing agents for the sale of a house near Petworth, I knew the offering from each agent would be fairly similar. However, on meeting Peter Hughes I realised I had a number of special extra factors to take into consideration.
Peter’s knowledge of West Sussex is incredible, due to his long career and decision to live in the area. When he puts a price on a house, you instinctively know he has a mental database that you can rely on.
Equally, he has seen enough trades to know what is special and what is not. He will point out and highlight features to best effect and not rely on others making assumptions. This is market making at its best.
Another thing that greatly matters is the office team and those dealing with viewings/enquiries. I found a totally professional, mature and extremely sensible group of people, who dealt with daily enquiries and handled all aspects of the sale deftly – so that there was maximum chance of success.
The success of sale may be judged on the percentage of the asking price achieved, (in this case 100%), but the method of driving a sale through the legal stages to completion is equally important. This was all totally painless in the case of my experience.
Would I use RH & RW Clutton again or recommend to friends/others – without any hesitation.”
Mrs J – Fittleworth
“After a very disappointing experience with a well-known national agent, it was suggested I should speak to Peter Hughes in Petworth to discuss my house in Fittleworth. This was well into the winter and yet, within under 2 weeks after Christmas, the house was shown to several people resulting in an offer that Peter wisely recommended I should accept. From then onwards Peter and his colleagues went out of their way ensure the exchange and completion took place as smoothly as possible, which enabled me to buy my new home. Since then I have made every effort to recommend RH & RW Clutton to all my friends.”
Mr & Mrs J - Ebernoe
“We recently completed a purchase with Peter and Pippa at RH & RW Clutton, Petworth. Having spent quite a while trying to find our next move (on and off for 7 years!) I would like to note how patient, considerate, professional and above all else human they were. We have dealt with many agents in our seven year search and not only DID we find our perfect property but we dealt with a perfect team who made the whole process pleasant. Thank you.”
Mr & Mrs K – Wisborough Green
“We approached Peter Hughes for help finding a 5 bedroom house in the area surrounding Petworth. Having agreed our sale, we were under substantial time pressure to find our ideal property that was proving elusive in a difficult market. Peter’s experience, contacts and extensive knowledge of the area meant that he managed to source an ‘off the market’ property and facilitate the purchase of our forever family home.”
Mr & Mrs S – Bignor
“A pleasure to deal with, found our perfect house (off market). Nothing was too much trouble.”