RH & RW Clutton are Chartered Surveyors, Land Agents and Registered Valuers.
We therefore adhere to the highest ethical and professional standards as required by our membership of various organisations.
THE ROYAL INSTITUTE OF CHARTERED SURVEYORS
Our chartered surveyors provide expert and impartial advice and are required to act in an honest, fair, transparent and professional manner.
They are highly regulated and have to follow strict rules of conduct.
As a firm we have to have client money protection and appropriate professional indemnity insurance in place.
RICS members have to update their skills and knowledge throughout their careers, so you can rely on their expertise.
Client’s money is held in a discrete account which is protected under the RICS Client’s Money Protection Scheme.
We also adhere to the RICS Professional standards and guidance for UK residential real estate agency and follow The Real Estate Agency Code.
THE PROPERTY OMBUDSMAN
We are members of The Property Ombudsman and therefore observe their strict code of practices both for Residential Estate Agents and Residential Letting Agents. The Property Ombudsman also provides an impartial and independent service for resolving any disputes.
THE TENANCY DEPOSIT SCHEME
Since the 6th April 2007, all deposits taken for Assured Shorthold Tenancies are required to be protected by a Tenancy Deposit Protection Scheme.
Our membership of The Tenancy Deposit Scheme (TDS) ensures that deposits held by us are protected under their insured scheme.
In the event of a dispute about the return of a deposit the TDS ensures the matter is resolved swiftly, inexpensively and impartially.
RH & RW Clutton is a member of the Tenancy Deposit Scheme, which is administered by;
Tenancy Deposit Scheme
The Dispute Service Ltd
The Progression Centre
42 Mark Road
Hertfordshire HP2 7DW
Phone: 0300 037 1000
We are always pleased to receive feedback, as we are passionate about providing the best service we can.
Here is what some or our landlords and tenants have said about us.
Mrs B – Tunbridge Wells, Kent
“I just wanted to send a quick note to say that Sam is a real credit to RH & RW...having sat on the other-side of the agency fence recently on various viewings Sam is by far the best agent we have met - professional, friendly, informed and interested. I don’t think we are thanked enough in the Lettings industry so wanted you to know how highly we thought of your team.”
Mrs F – Chiddingstone, Kent
“Thank you very much for all your hard work after finding us tenants for [our property]. You have been so professional, fast and always charming when I’ve been speaking to you! You made it very easy for us to get it tenant-ready and for that I will be always grateful. Should anyone ask me if I could recommend a good letting agent, you would be top of my list. “
Mr G – Stopham, West Sussex
“A big thank you to RH & RW Clutton, East Grinstead who moved us into our new rental property, especially to Sam Benson and Nic Burchell. Nothing was too much trouble and they were always at the end of the phone to help. It was a hasty move on a short deadline and they pulled out all stops to get us in our new home in a professional and friendly manner. “
Ms K – Horsted Keynes, West Sussex
“We’ve rented properties through RH & RW Clutton on two occasions in the past and were impressed with how helpful they are, Sam in particular. When we bought our own property to let out they were the obvious choice. Again Sam has been fantastic, guiding us through the process as first time landlords. We will continue to use RH & RW Clutton in future and highly recommend them.”
Mr W – Turners Hill, West Sussex
“Professional, always on time, explains all you need, 100% good agents, great to find rural areas, and pet friendly homes.”
Mr T – Haywards Heath, West Sussex
“Thanks once again for the viewing, and please allow me to mention that Sam Benson has been an outstanding guide for the viewing. Gentle, patient, knowledgeable about details of the property, allowing us all time and questions we had, that was really great. Having done a few viewings we can assure you this one has been an excellent one thanks to your assistance.”
Mr & Mrs W – Overseas Landlords
“RH & RW Clutton have successfully helped us with the rental and management of our West Sussex property for the past ten years. For us, the key to this success is down to excellent and proactive communication, the trust they've engendered from all parties involved and their knowledge of and contacts within the West Sussex community.”
Mr H – West Harting
“We have used the team at RH & RW Clutton for many years to manage our property portfolio in the South Downs National Park. We have always found them to be helpful and diligent as well as successfully keeping voids to a minimum. Problems have been swiftly resolved satisfactorily for both parties. I would have no hesitation in recommending their services.”
Mrs M - Fittleworth
“Finding tenants and renting our properties used to be a real headache until we started using the services of RH & RW Clutton. The quality of service we have received from the rental team has been of the highest quality. They are always very professional and very easy to deal with which makes the process stress free. We would not hesitate to recommend the services of RH & RW Clutton.”
Mr & Mrs M – West Burton
“We have rented through RH & RW Clutton for the last 2 years in two separate rental properties. Not only did they help us find the right property but the ongoing service has been second to none. They manage the house we are currently in and have responded to any issues promptly, and with the upmost of care, at all times. We have been highly satisfied with their professionalism as a company and cannot recommend them enough.”
Mr E - Petworth
“As tenants the service we receive from RH & RW Clutton has been first class in every respect, any minor issues are handled and dealt with immediately. In particular, I have been dealing with Peter Hughes for over four years and found him to be highly professional and courteous at all times.”